Privacy Policy
How we collect, use, and protect your information.
Last updated:
Luxuryrealreal is committed to protecting your privacy. This policy explains how we handle your personal data when you use our website luxuryrealreal.world or engage with our interior landscaping and moss wall services.
Information We Collect
We collect information you provide directly when contacting us about moss wall installations, custom design projects, or general enquiries:
- Name and contact details (email, phone number)
- Address information for installation projects
- Project specifications and design preferences
- Communication history and correspondence
How We Use Your Information
Your information is used to:
- Respond to enquiries about our moss wall products and services
- Provide quotes and design consultations
- Deliver and install ordered products
- Send project updates and relevant information
- Improve our services and customer experience
Legal Basis for Processing
We process your personal data based on:
- Your consent when submitting the contact form
- Contractual necessity when fulfilling orders
- Legitimate business interests in responding to enquiries
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected. Project records are kept for up to seven years for warranty and legal compliance purposes.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Access the personal data we hold about you (subject access request)
- Request correction of inaccurate data
- Request deletion of your data (right to erasure)
- Object to processing of your data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details below. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk/make-a-complaint or by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Third Party Sharing
We do not sell your personal data. Information may be shared with trusted service providers who assist in delivering our moss wall products and services, under strict confidentiality agreements.
Data Controller
The data controller responsible for your personal data is Luxuryrealreal. For privacy-related enquiries or to exercise your data protection rights, please contact us at:
Contact Us
Luxuryrealreal
11 Miners Wy, Telford TF2 9WB, United Kingdom
Email: message@luxuryrealreal.world
Phone: +44 7307 132960